Orders

The Orders tab is the place where you can see all the orders placed by your customers.

Order list

By default, only orders from the last 2 weeks are visible on the list. To see older orders, simply untick the Hide orders older than 2 weeks option.

You can easily find a specific order by the customer’s phone number, email address or surname. In addition, each column of the table can be filtered separately, e.g. by order number, delivery method or status.

In the Table Options panel (above the list) you can choose which columns should be visible. This is useful if you use a smaller screen or do not need some of the information.

On the list you can see the basic parameters of the order, such as:

• Order number

• Info - a summary of formats, paper types and the number of prints in the order

• Number of photos

• Number of prints

• Size of the file to download

• Order value

• Delivery and payment - the delivery method chosen by the customer

• Order status (with the possibility of changing the status directly on the list)

• Order date

Order actions

The following buttons are available in the Actions column:

Details

Opens the page with detailed information about the order (described below).

Download

Downloads the ZIP archive with the photos for the order. The file size is shown on the button.

Generate order summary

Generates an order summary in PDF format - ready to print.

Send webhook

Re-sends the order information to the webhook address defined in the Webhooks tab. Useful if the external service did not receive the original request.

Delete

Deletes the order.

SMS message

Allows you to send any SMS message to the customer (e.g. with additional information about the order). The button is only visible for orders in which the customer provided a phone number, and when SMS notifications are enabled. Before sending, you can see how many SMS messages will be used.

InPost label

If the InPost Parcel Locker integration is enabled, an additional button appears next to orders with delivery to a Parcel Locker, which allows you to pay for and generate a label.

Browser notifications

By clicking Turn on notifications on the top bar and allowing the browser to send notifications, we will be informed automatically about new orders - even if the tab with the manager is not currently open.

Order details

On this screen we have all the detailed information about the order. Here we can find:

• Basic order data: number, date of placing, the customer’s phone number and email address, and the price group the customer used

• A detailed breakdown of the order (quantity and type of prints or products together with the price and delivery costs)

• Changing the order status and a button to download the photos

• The history of notifications sent to the customer

• Payment status together with the transaction number (if the customer chose online payment)

• The customer’s address details and/or the selected pick-up point (if such data was required for the selected delivery option)

• The customer’s order notes (if the notes field is enabled and the customer used it)

• Internal notes (if the Notes for the order option is enabled in the order settings)

• The list of photos divided into basket items - for each photo we can see the file name, format, paper type and the number of prints