Customer reviews
The Customer reviews tab is the place where we can see customer reviews and manage how they are collected.
Note
By default, customers are not asked to add a review - this option must be enabled.
Settings
Here is a list of the available options with a short explanation.
- Enable customer feedback
Determines whether the customer will receive an email asking them to add a review of the order. The email is sent 2 days after the date the order status was changed to the one selected below. The customer has 10 days to submit their review. After this time, the URL used to add the review expires.
- Order status
The request to review the order will only be sent 2 days after the change to this status. At the time of sending, the order must still have this status. It is therefore best to choose the final status that a successfully completed order will have. You can select more than one status if, depending on the type of order (e.g. shipping or personal collection), the final order status is different.
- Frequency of opinion requests
Determines how often we should send a review request to the same customer. The customer is recognised by the email address used to place the order.
- Collect feedback through
Determines how customer reviews will be collected.
Foto.Guru - reviews will be collected by us and visible only to you
Google reviews - reviews will be collected by Google and publicly visible on the internet
- Link for adding Google reviews
Determines the address to which customers will be redirected after clicking the button to add a review. To get this address, you need to use the search engine, with which you will find your company in the Google Places results. This option is available when you collect reviews via Google reviews.
- Enable notifications of new feedback
Determines whether we will receive an email notification that a customer has added a review. This option is available when you collect reviews via Foto.Guru.
Customer reviews
Note
This option is available when you collect reviews via Foto.Guru.
The basic information we can find here is:
Order number
Customer rating (scale from 1 to 5)
Customer comment (optional)
Date the review was added
We can also delete a review.