Order settings

The Order settings tab is the place where we can set the basic rules for placing orders.

Settings panel

Available options

Here is a list of the available options with a short explanation.

Language

Determines the default language version of the website where customers place orders.

Accept orders

Determines whether customers can place orders. If placing orders is disabled, customers will see the message you can set in the Page settings tab.

Default status of a new order

Determines the status of newly placed orders: Active or In progress.

Order numbering

Determines the order numbering scheme. The available options are:

  • Random number - generates random numbers for each order. The advantage of this method is that it is impossible to tell how many orders have already been placed. An example order number looks like this: 123-456-789.

  • Number - generates consecutive numbers. An example order number looks like this: 123

  • Number / month / year - generates consecutive numbers and adds the current month and year to them. An example order number looks like this: 123/03/2021

  • Year / month / number - generates consecutive numbers and prefixes them with the current year and month. An example order number looks like this: 2021/03/123

Offer color correction service

Determines whether the customer will be able to tick an option informing that they want the photo lab to perform colour correction of the uploaded photos.

Price of the color correction service

If the colour correction service is enabled and the customer selects it, here you can set the price of the service. Leave the field blank for the service to be free.

Show photo quality information

Determines whether the customer will see print quality information for each photo. The available options are:

  • Yes (based on DPI) - the customer sees the print quality on each photo (low / medium / good / excellent) calculated from the image resolution and the actual print size. Photo products do not have a physical size - they are always assessed as in the option below.

  • Yes (based on minimum cropping dimensions) - good / poor rating: an image with a resolution below the minimum cropping dimensions set for the format or photo product is marked as poor quality. You decide on the threshold for each format; a format without set dimensions does not show a rating.

  • No - no information about image quality.

Enable cropping option

Determines whether and how the customer will be able to crop photos while placing an order. For cropping to be active for a given print format, the minimum cropping dimensions must be set. We have devoted a separate article on our blog to cropping.

The available options are:

  • Yes - the customer can crop any photo - by dragging the crop directly on the miniature or in the editor (“Crop” button). Crop dimensions are always transmitted with the order.

  • Yes (only in the editor) - as above, but cropping works only via the “Crop” button - dragging the crop directly on the miniature is disabled. Crop dimensions are always transmitted with the order.

  • Yes (but optional) - the customer sees the default crop on every photo, but cropping dimensions are sent only for photos that they have cropped themselves in the editor. Other photos will be received in full. Dragging the crop on the miniature is disabled.

  • Yes (except on phones) - as with “Yes”, but cropping is disabled on phones: an order placed on a phone works as if “No” were selected. Cropping works normally on tablets and computers.

  • No - the customer does not crop - all photos will be received in full.

The Yes mode is particularly convenient when dealing with a larger number of photos. We can then very quickly get an overview and, if necessary, change the crop of a photo directly on the miniature, without having to open the editor.

Additional options to choose from

Determines the additional options the customer can choose for a given photo. Additional options are only available when cropping is enabled.

  • Full frame - ticking this option means the customer will be able to select the “Full frame” option for a photo. Such a photo will be placed in a special folder. In addition, we must decide here on the form in which full-frame photos will be delivered. We have two options to choose from:

    • Upload original photos - the settings on the machine will add white stripes

    • Upload photos with white stripes added

    We can also enable a warning about possible white borders when full frame is selected. In the PRO version, the text of this warning can be replaced with your own - a blank field means the default text is used.

  • White frame - ticking this option means the customer will be able to select the “White frame” option for a photo. Such a photo will be placed in a special folder.

    As above, we can enable information about the white border when this option is selected, and in the PRO version set our own text for this information.

Support for HEIC/HEIF files

Determines how photos in the HEIC/HEIF format (the default photo format on Apple devices) will be handled.

  • Convert on client side - images are converted in the customer’s browser. This method may be unreliable on older computers / web browsers.

  • Convert on server side - photos are converted only after uploading to the server. This method is reliable but results in the inability to preview the photo and crop it.

Show paper type

Determines whether the choice of paper type will be available (shown) when placing an order. If not, the default paper type from the print settings will be used.

Show price

Determines whether the price will be shown when placing an order.

Show price list

Determines whether the Price list option will be visible when placing an order. After clicking this option, customers will be able to see a table with the print price list.

Require phone number

Determines whether a phone number is required to place an order. The phone number is needed, among other things, to send SMS notifications.

Require email address

Determines whether an email address is required to place an order. The email address is needed to send notifications about order status changes, and also for remarketing and customer reviews to work.

Note

The required data can also be set separately for each delivery method.

Field with order notes

Determines whether a field with order notes will be shown when placing an order. The available options are: Disabled, Enabled (optional) and Enabled (required).

Description of the note field

Determines your own label for the notes field, e.g. “Order notes” or “How should we deliver the order?”.

Information displayed after placing an order

Determines the message that will be displayed to the customer after placing an order.

Notes for the order

Determines whether to allow notes to be entered for an order. Notes are invisible to customers and can be used to pass information about the order within the company.

Order invoice

Determines whether we offer to issue an invoice for the order if the customer chooses to order as a company. If the option is ticked, the customer will have the option to indicate that they want an invoice. For this option to be available, Address details must be required in the selected delivery method.